ProCard Project Updates Prior to Nov. 2019

ProCard Town Hall conducted on Dec. 12, 2019

ProCard Program Town Hall

Thursday, Dec. 12, 2019

10 AM – 11:30 AM

AVAYA Auditorium (POB 2.302)

May 2019

• ProCard Process Team Agenda – May 14, 2019
• ProCard Process Team Agenda – May 7, 2019
• CUBO Update Presentation – May 2, 2019
• Vet solutions and changes
• Seek review and approvals
• Final report(s)

April 2019

• Identify solutions
• Draft recommendations and implementation plan
• Procard Scorecard and Application Returns
• ProCard Process Team Agenda – April 30, 2019
• ProCard Process Team Agenda – April 23, 2019
• ProCard Process Team Agenda – April 5, 2019

March 2019

• Root cause analysis
• ProCard Process Team Agenda - March 26, 2019
• ProCard Process Team Agenda - March 5, 2019

February 2019

• CUBO update
• Complete process walks and data collection
• Data analysis
• Website published
• ProCard Current State Application Process - Feb. 19, 2019
• ProCard Current State Termination Process - Feb. 19, 2019
• ProCard Issuance Process - Feb. 19, 2019
• ProCard Process Current State Cardholder Consequences - Feb. 19, 2019
• ProCard Process Team Agenda - Feb. 19, 2019
• ProCard Process Team Agenda - Feb. 5, 2019
• ProCard Voice of Customer (VOC) to Critical to Quality (CTQ) Analysis - Feb. 2, 2019

January 2019

• Internal controls
• Citibank meeting
• Walking the process interviews and data collection
• Communication and change management plan
• ProCard Process Team Agenda - Jan. 22, 2019
• ProCard Process Team Agenda - Jan. 8, 2019

December 2018

• Voice of customer (VOC) interviews and summary
• CUBO update
• Gate review with sponsor (Senior VP/CFO Darrell Bazzell)
• Procard Current State Usage and Control Process (Dec. 29, 2018)
• ProCard Process Team Agenda - Dec. 11, 2018
• ProCard Process Team Agenda - Dec. 4, 2018

November 2018

• LSS Training
• Current state process maps
• ProCard Process Team Agenda - Nov. 27, 2018

October 2018

• Charter approved
• Team formation